Frequently Asked Questions
You will find answers to all the questions we are commonly asked here. However, if your query is not covered here, then please do not hesitate to e-mail us (firstname.lastname@example.org) or call us on 01475 689892 (Mon-Fri 9:30am to 5:30pm, Sun 11:00am to 5:00pm)
Who Are www.cheapyugiohcards.co.uk?
www.cheapyugiohcards.co.uk is a trading name of Bus Stop Toy Shop Ltd. Bus Stop Toy Shop is one of the UK's leading independent toy shops. Our reputation is built around the incredible prices we offer and the exceptional service we provide. You can visit the main Bus Stop Toy Shop website here.
Is ordering online with you safe?
Yes. We use Paypal for all our electronic payments. Paypal is the largest organisation of its kind in the world (used, for instance, for most ebay transactions). You do not need to have a Paypal account to make a payment and they can accept any common credit or debit card. As you'd expect, security is Paypal's number one priority. You can find out more about them by visiting their website - www.paypal.co.uk
Please note that when you place an order, www.cheapyugiohcards.co.uk does not have any access to your payment details at any time.
How long does my order take?
Most orders are dispatched next working day. All our orders are dispatched within two working days. We only use Royal Mail first class post to send our products. There are cheaper alternatives (as used by some of our competitiors), but they are not as reliable.
This means that you should have your order within 2-3 working days of placing it. We do however ask you to allow up to a week, particularly at busy times of year for the postal system.
We will always confirm by e-mail when your order is dispatched, so please make sure that you provide us with an accurate, up to date e-mail address and that your inbox isn't full. If you don't see our e-mail, please also check your bulk mail folder.
I need a present quickly - can you do anything to help?
Yes - we can send orders by Royal Mail Special Delivery, guaranteeing next day delivery. If you wish to use this service, please e-mail us and we'll arrange to send a payment request by e-mail for the additional cost. Please note that this will be at cost, and we will make no additional money from doing this for you. Typically the cost will be around £3 - £4.
I'm concerned about my Privacy / I don't want to receive e-mails from you
We take your privacy very seriously. As noted above, we will not have access to your payment details at any time, when you pay by Paypal. We will only use your e-mail and home address to process your order. We will never use these private details for any other reason. Ever.
If you'd like to receive our newsletter, then please sign up using the box at the top right of every page.
Can I return an item?
Yes, of course. You can return any unopened item within 14 days of receipt for a full refund. See the contact us page for our postal address.
Do you ship outwith the UK?